Refund Policy

Last updated: September 30, 2026.

Summary

Unused purchases can be refunded. Credits you have already used cannot. Credits for a video that fails are returned automatically. Mandatory refund and cancellation rights under applicable law always take priority over this policy.

Failed generations

A video request reserves the credits shown before submission for your selected model, resolution, and length. A standard Mini 720p, 12-second video reserves 10 credits. If the task fails, including because of an AI error, a timeout, or a safety-filter block, the reserved credits are released and you are not charged. If the outcome is uncertain, the reservation remains while we check the same task with the provider, and it is released if the task is confirmed as failed. A successful video that you simply do not like is not a technical failure. If a completed video cannot be accessed because of a service defect, email support@airapduo.net so we can investigate the task and the related credit charge.

Unused purchases

You may request a full refund of a credit pack or a subscription billing payment if none of the credits from that payment have been used. Credits that have been used, whether for a successful video or a request still being reconciled, are not refundable, and a payment with any used credits is not eligible for a refund, except where a billing error or applicable law requires otherwise. Refunding a payment removes its credits from your account.

Subscriptions

You can cancel renewal at any time from your account billing page. Cancellation stops future charges and takes effect at the end of the paid period; credits already issued stay usable until then. Cancellation does not itself refund the current period. If none of the credits from a billing payment have been used, you may request a refund of that payment as described above. Each billing period is treated as a separate payment.

Billing errors and disputes

If you are charged twice, charged an amount different from the checkout total, or do not receive credits for a payment, email the order details to support@airapduo.net. We will investigate and correct a confirmed error. If a refund or payment dispute is opened for an order, the unused credits from that order may be frozen until it is resolved. A dispute about one order does not by itself change the status of unrelated purchases.

How to request a refund

For a Managed Payments purchase, you can also request payment or refund support through Link using the link on your receipt. Stripe's applicable buyer terms and mandatory consumer rights take precedence where they require a different outcome.

Email support@airapduo.net from your account email and include the order identifier if available and a short description. Do not send a full card number. Approved refunds are returned through Stripe to the original payment method. Your bank or payment provider determines when the refund appears. This policy does not limit rights that cannot be waived under applicable law.